See the whole portfolio
Know which client needs attention without opening separate tools, tabs, or inbox threads.
Uptime for agencies
Run one reliability practice across every client.
Replace scattered checks and reactive client messages with a portfolio view that helps your team spot risk, prove coverage, and communicate in each client’s language.
Clear ownership from the portfolio down to each client
Clients
24
Covered
68
Attention
1
Northwind
Commerce
30-day uptime
99.99%
Atlas Legal
Corporate site
30-day uptime
100%
Orbit Travel
Booking API
30-day uptime
99.82%
Acme Studio
Campaign sites
30-day uptime
99.97%
Client status pages published independently9 / 9
Outcomes first
Reliability that changes the work.
Not another list of monitoring features. A clearer operating model for the outcomes this team is responsible for.
Make service visible
Give clients a credible record of coverage, uptime, incidents, and the response your team provided.
Scale without losing ownership
Keep client context, responsibility, and communication boundaries clear as the portfolio grows.
The operational shift
Move from reaction to readiness.
Uptime creates leverage by changing when your team acts, what it knows at that moment, and how confidently it can communicate.
Every client has a different process
One repeatable operating model
Standard workflows preserve client-specific names, destinations, and status pages.
Clients report outages first
Your team arrives with context
Regional confirmation and evidence help the agency communicate with confidence.
Monthly reports take manual work
Reliability history is already organized
Monitor and incident records create a defensible service narrative.
How it works
Operate centrally. Communicate individually.
Your internal team needs portfolio consistency; each client needs a focused view of only their services and updates.
01
Model each client
Organize monitored services around the client’s business and delivery scope.
OutcomeClean boundaries
02
Triage the portfolio
Surface confirmed impact so the team spends time on the accounts that need action.
OutcomeFocused response
03
Respond with context
Assign the incident and keep technical investigation beside client-ready updates.
OutcomeConfident delivery
04
Show the work
Use availability and incident history to support reviews and ongoing retainers.
OutcomeVisible value
Agency operations desk
Portfolio awareness without portfolio noise
The agency view highlights the exception while healthy client services remain quiet and easy to verify.
See incident managementClient services
24
Across 9 organizations
Need attention
1
Orbit Travel
Coverage
68
Active monitors
Current activity
UTC09:41
Orbit booking API degraded
Confirmed from London and Virginia
09:43
Assigned to Web operations
Client owner added to the incident
09:47
Client update published
Branded Orbit Travel status page
10:02
Service recovered
Resolution summary retained for review
One record, useful to every role
Shared truth without the same view for everyone.
Account leads
Needs
Client impact without technical clutter
Sees affected services and approved updates at a glance.
Delivery teams
Needs
A consistent response process
Works from evidence, ownership, and a shared incident record.
Clients
Needs
Proof that their service is watched
Gets a dedicated status experience and clear history.
What success looks like
A better reliability habit.
The goal is not more telemetry. It is a team that knows when to act, what to say, and what to improve next.
Scale
More clients, not more chaos
The same operating model works across the portfolio.
Retention
Make reliability work tangible
Reviews start with evidence instead of anecdotes.
Confidence
Lead the incident conversation
Your team communicates before the client has to ask.
Explore another use case
Give every client enterprise-grade reliability care.
Start with one portfolio, then standardize the way your agency responds.